Terms of Service
Last updated 16 October 2026
Who we are
veno provides software that helps renovation businesses capture website enquiries, send reminders about those enquiries and book consultations. These terms apply to business accounts and to anyone submitting an enquiry through a veno form.
Your account
You must give accurate details, keep your password safe and are responsible for activity under your account. Owners are responsible for the staff they add.
Acceptable use
You may only use veno for genuine customer enquiries. You must not send marketing or unsolicited messages, upload unlawful content, or try to access another business's data.
Connected services
If you connect Google Calendar or other services, you authorise veno to read availability and create consultation events on the calendar you choose. You can disconnect at any time.
Customer data
Each business is the controller of its customers' enquiry data. veno processes that data on the business's behalf, as described in our Privacy Policy.
Availability
We aim to keep veno running reliably but do not guarantee uninterrupted service. Demo features are for illustration only and use simulated data.
Liability
To the extent allowed by law, veno is not liable for indirect losses or lost business. Nothing in these terms limits liability that cannot be limited under UK law.
Ending your account
You may stop using veno at any time. We may suspend accounts that break these terms.
Changes and law
We may update these terms and will show the new date on this page. These terms are governed by the laws of England and Wales.
Contact
Questions about these terms: hello@veno.work.